When selecting the request, both the department (IT or Facilities) and the type designator (for example, plumbing) are automatically selected behind the scenes. This new functionality not only makes it simpler for employees and tenants to report work that needs to be done, it also gives facility managers and client administrators the opportunity to list items that they would like to see reported more often.
Tag
Operations
Happy World FM Day!
PropertyTRAK would like to wish everybody a great World FM Day. Sponsored by Global FM, World FM day aims at raising the profile of the facilities management profession on a global scale. Global FM page on World FM Day IFMA page on World FM Day And here’s the video...
Tenant Groups are now named User Groups
The new naming better describes the functionality of these groups, which include both Lease Tenant groups and Employee Groups. All functionality remains the same.
The PropertyTRAK Team Celebrates Accomplishments
After signing several new clients, completing two major releases in two months, and having laid the groundwork for some significant upgrades the PropertyTRAK team spent Saturday morning golfing at Sykes/Lady in Overland Park, Kansas to celebrate these accomplishments.
Requesters and Staff can Add Documents to Service Requests
Pressing the Submit & Add Documents button brings up the add document page. Users can add notes, documents, or images to their request. Once added, documents form part of the service request history and cannot be removed.
PropertyTRAK featured in video on the Enterprise Center of Johnson County
John Massey, CEO PropertyTRAK was interviewed for Outpost Worldwide and KCPT’s series Startups: Made In Kansas City. John Alexander, COO of PropertyTRAK and Fred Kaffenberger, Product Manager are also shown.
Service Requests: email with comments action
This action is available for service requests in any status. It opens up a messaging screen with the service request details, and a field to add comments.
Updates to PropertyTRAK Notifications Rules
The benefit is improved communications to improve work flow oversight via email.
Approve Service Request Page: Change Property
The benefit is the coordinator can now correct or change the property assignment on the service request
More details go to the Work Order when the Work Order is approved
Requesters can provide information regarding the request using the more details field. This field now automatically carries over to the work order upon approval.